Most of us can agree to solve a problem, its crucial to understand the underlining root cause.
One popular method to get at the root cause is to ask why 3 times.
The problem with asking why 3 times, is that it can sound a bit accusatory. Why did you wear that shirt? Why did you say that? Why did you give approval to that project?
You have to be extremely careful with your tone, or you just might end up like Socrates.
But if you swap out “why” for “what,” something magical happens.
What led you to wear that shirt? What led you to say that? What led you to give approval to that project?
Now, instead of questioning the person and the motives, you’re acknowledging there was care and thought in making the decision. And are curious what led to the decision.
Sometimes, one word can make all the difference.
Thanks for caring!